Refund Policy
At Jones & Associates Career Consulting & Financial Literacy, we are committed to providing exceptional coaching, financial literacy, and credit management/repair services to our clients. We strive to ensure your satisfaction and success in achieving your financial goals. However, we understand that circumstances may arise where you may need to request a refund. This refund policy outlines the terms and conditions regarding refund requests for our services:
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All Sales will appear on bill as : The JA WAY
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1. Eligibility for Refunds:
1.1 Career Consulting: Refunds may be eligible for coaching services if the request is made within [30] days from the date of the initial coaching session.
1.2 Coaching: Refunds may be eligible for financial literacy services if the request is made within [30] days from the date of purchase.
1.3 Credit management/credit repair Services: Refunds may be eligible for credit repair services if the request is made within [30] days from the date of purchase.
1.4 Financial Literacy Services Repair Services: Refunds may be eligible for credit repair services if the request is made within [30] days from the date of purchase.
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2. Refund Request Process:
2.1 To request a refund, you must contact our customer support team at support@thejaway.com and provide your name, contact information, the service you have purchased, and the reason for the refund request.
2.2 We may require additional information and documentation to process your refund request, such as proof of purchase or any relevant supporting documents.
2.3 Refund requests will be reviewed and processed within [30] business days from the date of receipt of the request and any required supporting documents.
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3. Refund Decisions:
3.1 We reserve the right to approve or deny refund requests based on the following criteria:​
. Coaching Services: Refunds may be granted if no coaching sessions have been conducted beyond the initial session.
. Financial Literacy Services: Refunds may be granted if no access to digital content or resources has been provided.
. Credit Repair Services: Refunds may be granted if no work has been performed on your credit file by our team.
3.2 Refund decisions will be communicated to you via email or other contact information provided during the refund request process.
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4. Refund Disbursement:
4.1 Approved refunds will be disbursed using the original payment method used for the purchase, unless otherwise agreed upon.​
4.2 Refunds will be processed within [14] business days from the approval of the refund request.
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5. Non-Refundable Services:
5.1 Certain services, such as personalized coaching sessions, digital content downloads, or completed work on credit repair, are non-refundable.​
5.2 Any services rendered beyond the eligibility period for refunds, as stated in Section 1, are non-refundable.
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6. Changes to Services:
6.1 In the event that we need to make significant changes or cancel our services, we will notify you in advance.
6.2 If our services are canceled or significantly altered by us, you may be eligible for a full or partial refund, depending on the circumstances.
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Please note that this refund policy is subject to change without prior notice. It is your responsibility to review the policy periodically to stay informed of any updates.
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If you have any questions or concerns regarding this refund policy, please contact our customer support team at
1(888) 473-9733
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By engaging in our coaching, financial literacy, and credit management/repair services, you acknowledge and agree to the terms and conditions outlined in this refund policy.
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Effective date: May 2023
Jones & Associates Enterprises LLC